Contact support
Tell us what you need from the in-app Support form, or email us directly.
When something doesn't work the way you expect, or you have a question the documentation doesn't answer, reach out. The fastest way is the Support form inside the app.
How to get there
In the sidebar, at the bottom, click Support. It takes you to https://app.areacacao.com/support. The screen is titled Support, and below the title it reads: "Tell us what you need — we usually reply within 24h." In the top left there's a "Back to dashboard" link to return whenever you want.
The support form
The screen shows an embedded form where you describe your question and submit it; when you send it, a ticket opens and reaches our team. Fill in what it asks for and submit it: you'll get a reply by email. The form appears in the app's language, so you'll see it in the same language you have configured.
If the form isn't available at that moment, you'll see the notice "The support form is unavailable right now. Please try again later." In that case, email us instead (see below).
By email
You can also email us directly at support@areacacao.com. It's the same address shown in the app for questions about your plan, email changes, or account deletion.
What information to include
To resolve your case on the first try, tell us:
- What you were trying to do and on which screen (for example, importing a recipe, generating a filling, canceling your plan).
- What you expected and what happened instead.
- The exact error message, if there was one (copy it verbatim).
- Your browser and whether it was on mobile or desktop, when it's a visual or loading problem.
The more specific you are, the sooner we can help.
Common cases
- Changing your email → it's read-only in the app; we change it for you. See Personal details.
- Deleting your account → it's handled through support in line with the GDPR. See Data and privacy.
- More credits or plan questions → see Plans and pricing.