Contact support

When something doesn't work the way you expect, or you have a question the documentation doesn't answer, reach out. The fastest way is the Support form inside the app.

How to get there

Click your avatar at the top of the sidebar to open the user menu and choose Support. It takes you to https://app.areacacao.com/support. The screen is titled Support, and below the title it reads: "Tell us how we can help and we'll reply within 24h." In the top left there's a "Back to dashboard" link to return whenever you want.

The support form

The screen shows an embedded form where you describe your question and submit it; sending it opens a ticket with our team. Fill in what it asks for and submit it: you'll get a reply by email.

By email

You can also email us directly at support@areacacao.com. It's the same address shown in the app for questions about your plan, email changes, or if you change your mind after closing your account.

What information to include

To resolve your case on the first try, tell us:

• What you were trying to do and on which screen (for example, importing a recipe, generating a filling, canceling your plan).
• What you expected and what happened instead.
• The exact error message, if there was one (copy it verbatim).
• Your browser and whether it was on mobile or desktop, when it's a visual or loading problem.

The more specific you are, the sooner we can help.

Common cases

• Changing your email → it's read-only in the app; we change it for you. See Personal details, password, and sessions.
• Closing your account → you do it yourself in Settings → Data, without going through support; your data is erased after 30 days. If you change your mind within that window, write to us. See Data and privacy.
• More credits or plan questions → see Plans and pricing.