Frequently asked questions
Quick answers to the most common questions about your account, credits, subscription, and AreaCacao features.
The questions we hear most, answered at a glance. If yours isn't here, write to us: see Contact support.
Account and access
How do I create an account?
Sign up at https://app.areacacao.com/register with your name, email, and a password of at least 8 characters. Full details in Create account.
I forgot my password — how do I recover it?
On the sign-in screen, click Forgot your password?, enter your email, and open the link you receive (valid for one hour) to choose a new one. See Recover your password.
Can I change my email?
Email is read-only in the app. To change it, write to us at support@areacacao.com. See Personal details.
Do I need two-factor authentication (2FA)?
Two-factor authentication works at sign-in (a six-digit code plus backup codes) for accounts that have it. Self-service activation for your account isn't available yet: today it's required only for admin accounts. See Two-factor authentication.
I lost a device where my session was open — what do I do?
Go to Settings → Account → Sessions and click Sign out everywhere: this closes every active session at once, including the current one. See Sessions across multiple devices.
Plans and credits
How much does AreaCacao cost?
Two plans: Starter at €9/month (€84/year, 300 AI credits/month) and Pro at €19/month (€180/year, 1,500 AI credits/month). The annual cycle is enabled by default and saves around 21%. See Plans and pricing.
What are AI credits, and how much does each operation use?
Credits are spent when you use AI features. As a rough guide: importing a recipe from an image uses about 15 credits; from a PDF, 25; the cost assistant, 8; quick filling generation, 12. The full table is in Plans and pricing.
I ran out of credits — what do I do?
Credits renew every month according to your plan. If you need more before renewal, in Settings → Subscription you'll find the Need more credits? Contact support link, or write to us at support@areacacao.com.
How do I change plans?
At https://app.areacacao.com/pricing, click Switch to [plan] (or Activate [plan] if you don't have one yet) and complete the secure payment. See Plans and pricing.
Subscription
How do I cancel my subscription?
In Settings → Subscription, click Cancel subscription and follow the three steps. You keep access until the end of the period, and your data moves to the Free plan. See Cancel your subscription.
Can I pause instead of cancel?
Yes, in certain cases. The Pause my plan option (60 days) appears inside the cancellation flow when the reason is price or low usage and your account is eligible. See Pause your subscription.
Where are my invoices?
In Settings → Subscription → Purchase history, with PDF download and a View option for each receipt. See Invoice history.
How do I change my card?
In Settings → Subscription, click Manage payment method to open the secure billing portal. See Manage your payment method.
Data and privacy
Can I export my data?
Yes. In Settings → Data, click Download my data (JSON) and you'll get a file with your profile and all your recipes. It's self-service — no need to ask support. See Data and privacy.
How do I delete my account?
Deletion is handled by support under the GDPR procedure (within 30 days). In Settings → Data, the Request account deletion button takes you to the support form. See Data and privacy.
Features
Which filling families can I generate today?
Today there are three active families: Ganache, Soft caramel, and Pâte de fruit (fruit jelly). We'll announce new families as they come online.
What does recipe import do?
It turns photos or PDFs of recipes into structured sheets with AI, which you then review and save. See Import recipes.
What's included in the sensory module?
The Sensory Analysis module (included in the Pro plan) covers professional tastings, panel training, shelf life with a confidence interval, technical PDF dossiers, and the AreaCacao wheel, with its tasting attributes so you speak the same language as your B2B client.
New here? Start with the Introduction and Getting started to find your footing before diving into each feature.
I can't find my answer
Write to us from Support (at the bottom of the sidebar) or at support@areacacao.com. We'll show you how in Contact support.