Account and settings
Recover your password
Forgot your password? Request a recovery link by email and choose a new one in minutes.
If you can't remember your password, AreaCacao emails you a link to create a new one. The flow starts right at the login screen, at https://app.areacacao.com/login.
Step by step
- At
https://app.areacacao.com/login, click "Forgot your password?". - The Recover password screen opens: enter your Email and click Send recovery link. While your request is being processed, you'll see a waiting state with an estimated time.
- Check your inbox (and spam). You'll receive an email with a link that's valid for 60 minutes.
- Open the link: the screen loads for you to type your New password (at least 8 characters) and Confirm password.
- After you save, you return to the login screen with the banner "Password reset — You can now sign in with your new password."
The link expires
For security, the recovery link expires after one hour. If it takes too long or has already expired, you'll see a notice like "The link is invalid or has expired. Request a new reset link." and you'll need to request a new one from the login screen.
Errors when setting the new password
| Message | What it means |
|---|---|
| "Password must be at least 8 characters." | The new password is too short. |
| "Passwords don't match." | The new password and its confirmation aren't the same. |
| "The link is invalid or has expired. Request a new reset link." | The link no longer works; request another one from the login screen. |
Recovering your password does not turn off two-step verification: if your account has it, you'll still need your code when you sign in.
What if you don't get the email?
- Check that the email you entered is the one on your account.
- Look in your spam or promotions folder.
- Wait a few minutes and request the link again.
- If it still doesn't arrive, write to support@areacacao.com.