Sign in
Sign in to AreaCacao with Google or with your email and password, and complete the verification step if your account requires it.
To get into the app, go to https://app.areacacao.com/login. The screen shows the AreaCacao name, the line "Software for chocolate professionals," and the tagline "Know it works before you make it," with a sign-in card below. At the top right there's a button to switch between light and dark mode.
Step by step
- Open
https://app.areacacao.com/login. - Choose how to sign in:
- Continue with Google: you sign in with your Google account, no password needed (while it completes you'll see "Signing you in with your Google account...").
- or with your email: type your Email and your Password (the password field has a button to show or hide what you type) and click Sign in. While it validates, the button shows "Signing in…".
- If your account has two-step verification, a second step appears to enter your six-digit code (see below).
- Once you're in, the app loads your profile and takes you to the Dashboard (or, if you haven't answered the welcome question yet, to the onboarding).
If you don't have an active plan (for example, because your subscription has ended), you'll see the Welcome back to AreaCacao screen instead, with the plans, a note that your data is kept for at least 12 months, and the Download my recipes (CSV) button. From there you can still open Settings (account, subscription, invoices), the pricing page, and support. As soon as you choose a plan, you're back in, with everything as you left it.
Accounts with two-step verification turned on and administrator accounts can't sign in with Google: you'll see "This account can't sign in with Google (admin or two-step verification). Sign in with your email and password."
The two-step verification step
If your account has two-step verification enabled, after the password you'll see the Two-step verification screen to enter the Authenticator code (6 digits) from your authenticator app and click Verify and continue (while it validates, "Verifying…").
- Compatible apps: Google Authenticator · 1Password · Authy · Microsoft Authenticator.
- If you don't have access to your authenticator app, click "Can't access your app? Use a backup code" and enter one of your backup codes. To go back, use "Use authenticator app" or "← Back to sign in".
More detail in Two-step verification (2FA).
Common errors
| Message | What it means |
|---|---|
| "Your account exists and the password is right, but your email isn't verified yet…" | You haven't opened the verification link we sent when you signed up. Look for it in your inbox or spam folder, or click Send the email again to get a new one. |
| "No account exists with this email address." | The email isn't registered. Double-check the spelling or create an account. |
| "Incorrect password. Please check and try again." | The password doesn't match. If you forgot it, see Recover your password. |
| "That email address isn't valid." | The email format is incorrect. |
| "Too many failed attempts. Please wait a few minutes and try again." | You've failed several times in a row; wait a few minutes. |
| "Invalid authenticator code. Check the current code in your app." | The six-digit code is invalid or has already expired; check the current code in your app. |
| "Backup code is invalid or already used. Each code works only once." | The backup code is incorrect or you've already used it. |
| "We couldn't complete the Google sign-in. Try again or sign in with your email and password." | The Google sign-in didn't finish; try again or use your email. |
If you just reset your password, you'll see a banner on the sign-in page: "Password reset — You can now sign in with your new password."
Forgot your password?
Click "Forgot your password?" on the sign-in page and follow Recover your password. If you need help, the Help link opens an email to support@areacacao.com.
Don't have an account yet?
At the bottom of the screen, you'll see "Don't have an account?" followed by a link that opens the sign-up form described in Create account. There's no free trial: when you sign up, you choose a paid plan (Starter or Pro) and pay to get in.