Cancel your subscription

You can cancel your subscription anytime from the app. Cancellation isn't immediate: you keep full access until the end of the period you already paid for. After that, you lose access to the app, but your data is kept for at least 12 months.

Where do I cancel?

Avatar in the sidebar → Settings → Subscription tab → Plan and billing block → Cancel subscription button. A three-step modal opens.

Step 1 — Reason

The modal asks "What's the main reason?" (subtitle: "It's optional: it helps us know what to improve."). Answering is optional. You can pick one of the five options:

• The price doesn't fit my budget
• I'm not using it enough
• I found another solution
• I ran into technical problems
• Another reason

Depending on the reason, an optional text field (up to 500 characters) appears for details. The "I'm not using it enough" reason shows no text field. The rest do, each with its own helper text:

• The price doesn't fit my budget → "What price would feel fair to you? (optional)"
• I found another solution → "Which solution did you pick? (optional)"
• I ran into technical problems → "What problem did you have? (optional)"
• Another reason → "Tell us briefly"

Click Continue with cancellation to move on (it's always available, whether or not you pick a reason), or Keep my plan to close the modal without changes.

Step 2 — Confirmation

The modal shows the title "Your subscription will be canceled" and these reminders (this step has no offers):

• You'll keep full access until the end of the current period; no further charges will be made.
• You can reactivate your plan anytime from Settings before that date.
• When the period ends, you lose access to the app, and your data (recipes, costs, tastings) is kept for at least 12 months. Until then, you can download your recipes as CSV from My recipes.
• If you have a guaranteed price, the modal warns you that you'll lose it.

Click Confirm cancellation (while it processes, "Canceling...") or go back with Keep my plan.

Step 3 — Goodbye

Once you confirm, the modal shows "Your subscription has been canceled" with the message: "You'll have access until [date]. If you change your mind, we'll be here." Close it with Got it. You'll also receive a confirmation email.

From that point on, your plan badge changes to "Cancels on [date]" and a Reactivate subscription button appears in case you change your mind before that date.

What happens to my data?

Nothing is deleted when you cancel. When the paid period ends, you can no longer use the app without an active plan: when you sign in, you'll see the Come back to AreaCacao screen with the plans, a note that your data is kept for at least 12 months, and a Download my recipes (CSV) button. You can still open Settings (account, subscription, and invoices), view rates, and contact support. Your recipes, costs, tastings, settings, and history are kept for at least 12 months; as soon as you choose a plan, you're back in and everything is just as you left it. If what you want is to delete the account entirely, that's a different process (see Data and privacy).

If you'd rather we delete your data, that same screen has the link "Would you rather close your account and delete your data?", which takes you to Settings → Data → Close my account: you close the account yourself, without contacting support, and your data is permanently deleted after 30 days (see Data and privacy).

Changing your mind

While the cancellation is scheduled, click Reactivate subscription in Settings → Subscription to keep your plan without interruption. See Resume your subscription.