AreaCacaoDocs
Subscription and billing

Cancel your subscription

Cancel your plan in three steps. You keep access until the end of the period, and your recipes stay on the Free plan.

You can cancel your subscription anytime from the app. Cancellation isn't immediate: you keep full access until the end of the period you already paid for, and after that your account moves to the Free plan with your data intact.

Where do I cancel?

Avatar in the sidebar → SettingsSubscription tab → Plan and billing block → Cancel subscription button. A three-step modal opens.

Step 1 — Reason

The modal asks "What's the main reason?" (subtitle: "It helps us know where to focus."). Pick one of the five options:

  • The price doesn't fit my budget
  • I'm not using it enough
  • I found another solution
  • I ran into technical problems
  • Another reason

Depending on the reason, an optional text field (up to 500 characters) appears for details. The "I'm not using it enough" reason shows no text field. The rest do, each with its own helper text:

  • The price doesn't fit my budget → "What price would feel fair to you? (optional)"
  • I found another solution → "Which solution did you pick? (optional)"
  • I ran into technical problems → "What problem did you have? (optional)"
  • Another reason → "Tell us briefly"

If you pick "The price doesn't fit my budget" or "I'm not using it enough" and your account is eligible, a banner appears in this step offering to pause for 60 days instead of canceling. It's an alternative before leaving for good: see Pause your subscription.

Click Continue with cancellation to move on, or Keep my plan to close the modal without changes.

Step 2 — Confirmation

The modal shows the title "Your subscription will be canceled" and three reminders:

  • You'll keep full access until the end of the current period; no further charges will be made.
  • You can reactivate your plan anytime from Settings before that date.
  • Your account, recipes, and settings are kept on the Free plan once the period ends.

Click Confirm cancellation (while it processes, "Canceling...") or go back with Keep my plan.

Step 3 — Goodbye

Once you confirm, the modal shows "Your subscription has been canceled" with the message: "You'll have access until [date]. If you change your mind, we'll be here." Close it with Got it.

From that point on, your plan badge changes to "Cancels on [date]" and a Reactivate subscription button appears in case you change your mind before that date.

What happens to my data?

Nothing is deleted when you cancel. When the paid period ends, the account drops to the Free plan: you keep your recipes, your settings, and your history. If what you want is to delete the account entirely, that's a different process (see Data and privacy).

Changing your mind

While the cancellation is scheduled, click Reactivate subscription in Settings → Subscription to pick your plan back up with no interruptions. See Resume your subscription.

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