Subscription and billing
Subscription emails
The emails we send you throughout your plan's lifecycle and what to do with each one.
Throughout the life of your subscription, AreaCacao sends you a few emails to keep you up to date on charges and status changes. They all arrive from our address, and their links take you to https://app.areacacao.com or to Stripe's secure payment page.
These emails arrive in your account language: Spanish, English, French, Brazilian Portuguese, or European Portuguese.
The subscription lifecycle emails
| When | What it's for | What to do |
|---|---|---|
| Sign-up | Confirms your subscription: amount, billing period, date of the first charge, renewal terms, and how to cancel. If your account is new, you'll also get the welcome email. | Keep it as proof of purchase. |
| Renewal charged | Receipt for the renewal, with a link to the invoice PDF. | Download the invoice if you need it. |
| Annual renewal notice | About 30 days before an annual plan renews: amount, date, and how to cancel if you don't want to renew. | Nothing if you want to continue; otherwise, cancel before that date. |
| Card about to expire | Your card expires soon. | Update your payment method. |
| Your bank asks you to confirm the payment | Your bank requires an extra verification to complete the charge. It's not a failed payment. | Confirm the payment from the link in the email. |
| Failed payment, reminders, and final notice | A charge couldn't be completed. If it stays unpaid, reminders and a final notice follow before your plan is affected. | Pay the outstanding invoice from the link in the email or update your card. |
| Scheduled cancellation | Confirms that you canceled and tells you the date your access ends. You keep access until that date; after it, you lose access to the app, and your data is kept for at least 12 months. | Nothing; you can reactivate before that date if you change your mind. |
| Subscription ended | Your subscription has ended and you no longer have access to the app. Your data is kept for at least 12 months. | Click See plans and choose a plan whenever you want to come back; everything will be as you left it. |
| Pause ending | One week before a pause ends. If you do nothing, your subscription resumes automatically and billing starts again. | Nothing if you want to continue; you can resume early or cancel before the date. |
| Subscription resumed | Your pause has ended and your plan is active again, AI features included. | Nothing; you can use the app as usual. |
| One month after your subscription ended | Your work is still saved. | Choose a plan whenever you want to come back. |
The links in these emails take you to the app or to Stripe's payment page. To manage your plan, open Settings → Subscription from the user menu or go straight to https://app.areacacao.com/configurations?tab=subscription.
What do I do with each email?
- To review or download an invoice → Invoice history.
- To update your card after a failed payment → Manage your payment method.
- To reactivate after a cancellation or pause → Resume your subscription.
Not receiving our emails?
- Check your spam or promotions folder.
- Make sure your account email is correct in Personal details, password, and sessions (the email is read-only; to change it, email support).
- If you still don't receive them, write to us at support@areacacao.com.