Subscription and billing
Subscription emails
The emails we send you throughout your plan's lifecycle and what to do with each one.
Throughout the life of your subscription, AreaCacao sends you a few emails to keep you up to date on charges and status changes. They all arrive from our address, and their links take you to https://app.areacacao.com.
The subscription lifecycle emails
| Moment | What it's for | What to do |
|---|---|---|
| Sign-up / welcome | Confirms your plan is active. | Nothing; you can start using your plan's features. |
| Charge or renewal | Notifies you of a charge and links your invoice. | Review the amount; download the invoice if you need it. |
| Failed payment | A charge couldn't be completed. | Update your card so you don't lose access. |
| Cancellation or pause | Confirms you canceled or paused, and tells you how long you still have access. | Nothing; you can reactivate before the date if you change your mind. |
The links in these emails drop you into the app. To manage your plan, open Settings → Subscription from the user menu: the subscription tab is selected within the screen itself.
What do I do with each email?
- To review or download an invoice → Invoice history.
- To update your card after a failed payment → Manage payment method.
- To reactivate after a cancellation or pause → Resume your subscription.
Not receiving our emails?
- Check your spam or promotions folder.
- Make sure your account email is correct in Personal details (the email is read-only; to change it, email support).
- If you still don't receive them, write to us at support@areacacao.com.